Episodes

Tuesday May 05, 2020
Episode #4- The Sydney Files- The STRUGGLE is real
Tuesday May 05, 2020
Tuesday May 05, 2020
In this episode, we called TEN agencies in Sydney where we found nearly all PM companies STRUGGLING to give any real and meaningful point of difference, and instead gave common ‘points’ that were of no real value at all!
BUT through all the ‘BLAND and sameness’ a phone call with ONE agency stood head and shoulders over the rest to win our Secret Shopper Hall of Fame award (if we had one!). PLUS, we come across the HIGHEST leasing fee we’ve seen charged, plus one agency charging a HIGH routine inspection fee (when everyone else was charging nothing).

Thursday Feb 27, 2020
Episode #3- Top Secret: The Orlando Files
Thursday Feb 27, 2020
Thursday Feb 27, 2020
In our third episode, we go to the home of Disneyworld in Orlando Florida USA where we 'secret shopped' ten agencies there, some quite prominent.
If you want to learn HOW to stand out from the crowd be sure to listen to this podcast as we EXPOSE the BIG MISTAKES, the fees they're LEAVING ON THE TABLE too, so you too can KNOW how to impress your prospective client the first time, and HOW to be more profitable per door!
Michael Sanz leads the podcast supported by Darren Hunter and Deniz Yusuf.
For more information on getting a Strategic Market Report done for your marketplace go to secretshopperfiles.com or go to https://inspiredgrowthtraining.com/strategic-market-report
Listen to the Secret Shopper Files Podcast Apple: https://podcasts.apple.com/au/podcast/the-secret-shopper-files/id1488459334 Podbean:
https://secretshopperfiles.podbean.com/ Spotify: https://open.spotify.com/show/0U66Yocz5i569El3lCdDYP?si=28JRs6x0QMO8yWTnJv1WUA

Friday Nov 29, 2019
Friday Nov 29, 2019
In our second episode of the Secret Shopper Files, this time we deliver a Strategic Market Report in Auckland, New Zealand.
We were surprised that not only were vital points of difference missing, but also something even more important- the ability to connect with the prospective client on a person to person level.
In this episode, we spend quality time on how you can improve with your prospective client service experience, but also discuss what type of content you could be teaching and educating with your prospective clients so that you can dominate and lead the market.
Plus we reveal a sample fee analysis based on what agents should be charging in the Auckland area and how additional fees could be earning an agency of 300 doors/managements another $127,000 per year.
Like in the Secret Shopper Files Episode #1- We found this marketplace READY to be DOMINATED by a quality agency.
Michael Sanz leads the podcast supported by Darren Hunter and Deniz Yusuf.
For more information on getting a Strategic Market Report done for your marketplace go to secretshopperfiles.com or go to https://inspiredgrowthtraining.com/strategic-market-report